Software Features of EZBulkSMS

Peer to Peer Texting

Send 2-way texts at scale which works great for political campaigns, fundraising events, and non-profits. P2P texting works by allowing an individual the ability to quickly send individual texts to large groups of recipients while also accepting incoming responses from those contacts allowing a 2-way conversation. This method is particularly effective as it combines the efficiency of mass messaging with the personal touch of individual conversations. Whether you’re rallying support for a cause, seeking donations, or providing personalized updates, P2P texting ensures your message is heard loud and clear. Moreover, this approach can significantly increase engagement rates, as recipients feel they are in a genuine dialogue with your organization, rather than receiving a one-sided message.

Toll-Free Number Registration

We have integrated with Telnyx’s and Twilio’s toll-free number registration APIs so your clients can easily and automatically submit their toll-free number for verification through their user panel dashboard. Toll-free messaging is emerging as the hottest 10DLC alternative for the majority of use-cases in the USA. This integration simplifies the process of obtaining a verified toll-free number, which is essential for businesses looking to establish a professional and credible presence. By using toll-free numbers, companies can offer their customers a cost-free way to reach out, enhancing customer service and satisfaction. Additionally, toll-free numbers are easy to remember, making it more likely that customers will engage with your brand. With this feature, you can maintain a consistent brand image while managing multiple toll-free numbers, streamlining communication and ensuring a seamless experience for both your team and your customers..

Reseller Accounts

User accounts can signup and add their own clients for those who wish to resell services. These accounts can create their own credit packages to sell and link their own payment gateways. This not only opens up avenues for business expansion but also empowers resellers with the autonomy to manage their own clientele under the umbrella of the main service provider. By doing so, it creates an ecosystem where resellers can flourish, capitalizing on the robust infrastructure provided by the parent platform while enjoying the freedom to tailor their offerings. Additional revenue stream for the admin who can create and sell reseller packages to those who wish to have reseller capability. This feature represents a win-win situation, bolstering the service reach of the admin while also providing resellers with a lucrative opportunity to grow their businesses and build their own brand presence within the market.

Blacklist Words

Blacklist words that you want to prevent your users from sending. If a user tries to send or schedule a message that contains any of these blacklisted words you have added, it will prevent them from sending that message. This key feature is essential for maintaining the integrity and professionalism of your messaging service. It acts as a safeguard against inappropriate content, ensuring that all communications adhere to your platform’s standards and policies. By implementing a blacklist, you not only protect your brand’s reputation but also contribute to a more respectful and positive messaging environment for all users. Additionally, this function serves as a proactive compliance measure, helping to prevent potential legal issues related to the transmission of offensive or regulated content.

Away Messages

Setup a custom auto-response when anyone sends in an incoming non-keyword SMS. You can have this auto-response trigger at any time 24/7 or you can set it so that it triggers only OUTSIDE of your office hours, which you can also set. This feature is invaluable for maintaining continuous engagement with your audience, ensuring that every message is acknowledged even when your team is unavailable. It’s perfect for off-hours communication, providing the comfort of a reply to those who reach out during the night or over the weekend. Moreover, you can personalize these auto-responses to reflect your brand’s voice or provide information relevant to the inquiry, making each automated interaction feel less robotic and more human.

Number Lookup

Send messages that deliver and ensure customers get the information they need. Perform number lookups on each number and automatically separate the numbers into 2 separate files based on number type, either landline or mobile, which can then be exported. This feature is particularly beneficial for businesses looking to optimize their communication strategy. By distinguishing between landline and mobile numbers, companies can tailor their outreach methods—sending voice messages to landlines and text messages to mobile phones. This precision not only enhances the effectiveness of the campaign but also respects the preferences and conveniences of the customers. Moreover, the ability to export these lists into separate files facilitates easy management and integration with other marketing tools, ensuring a streamlined process and a more targeted approach to customer engagement.

Voicemail Text Back

Set a VM customized text back response. When someone calls and gets directed to VM, automatically send them a text message back from the same number they called. This innovative approach ensures that every call is acknowledged and provides an immediate touchpoint for customer engagement. By setting up a customized text response, you can convey important information, such as business hours, website links for FAQs, or an alternative way to reach you. This feature is particularly useful for small businesses or service providers who may not have the resources to manage a high volume of calls at all times. Never miss opportunities to engage with potential clients, capture new leads, book new appointments, or provide prompt answers to inquiries. It’s like having a virtual assistant working around the clock to ensure your business never misses a beat.

Batch Processing

Execute bigger jobs and split them into smaller batches greatly reducing load on the server while also minimizing job execution times. This method is a game-changer for businesses that need to send out a high volume of messages without overburdening their system. The ability to pause and resume batches adds an extra layer of control, allowing for adjustments in strategy or content as needed. This flexibility is invaluable in dynamic marketing environments where timing can be everything. With such fine-tuned control over your Bulk SMS processing, you can ensure that your marketing efforts are both efficient and effective, providing the best possible outcomes for your campaigns.

Built-in CTIA Compliance

Stay compliant with all global SMS carrier regulations. From the various proper disclaimers to opt-in and opt-out subscriber management, you can feel safe knowing that you will stay compliant with all regulations. Our platform is designed to ensure that your SMS marketing efforts adhere to the latest industry standards and best practices, including GDPR, TCPA, and other regional compliance requirements. This means you can confidently engage with your audience without worrying about the legal complexities of SMS communications. We continuously monitor regulatory changes and update our systems accordingly, so you can focus on crafting the perfect message for your audience while we handle the compliance aspect.

Mobile Coupons

Create beautiful Mobile Coupons to send to your customers. They are a great way to build a loyal customer base while also rewarding your current customers. Each coupon is completely customizable and includes many settings and features allowing you flexibility with how you want to set them up. With the ability to tailor the look and feel of your coupons to match your brand identity, you can ensure that every promotion feels like a natural extension of your business. Moreover, you can set specific redemption limits, expiration dates, and track the usage of each coupon, giving you valuable insights into the effectiveness of your campaigns. Whether it’s a percentage off, buy-one-get-one-free, or a simple dollar amount discount, these mobile coupons can be a powerful tool in your marketing arsenal, driving sales and enhancing customer engagement.

Q&A SMS Bots

Create automated SMS questions and responses which are kicked off by texting in a keyword. You can create as many questions in a sequence as you want, allowing for a fully customizable interaction that can serve multiple purposes. This feature is excellent for engaging customers in a conversational manner, providing instant support, conducting surveys, or even creating a fun and interactive quiz. It’s a versatile tool that can be tailored to gather valuable feedback, help grow your subscriber list, and ensure that your customers feel heard and attended to. By automating these sequences, you save time while providing a responsive service that operates around the clock, nurturing customer relationships and enhancing the overall user experience.

MMS / Picture Messaging

We have added MMS capability! MMS brings the best of email and urgency of SMS to your customer communications. Paint the whole picture with rich media on every mobile phone, with near-100% open rates and fast response times. Enrich your marketing messages with images, videos, and audio files to create a more engaging and memorable experience for your recipients. This multimedia approach can significantly boost the effectiveness of your campaigns by capturing attention in ways that text alone cannot. With MMS, you have the opportunity to showcase your products, demonstrate services, or simply bring a smile to your customers’ faces with vibrant and creative content. It’s a versatile tool that can enhance promotional announcements, event invitations, or even provide visual instructions, making it a valuable addition to your communication toolkit.

2-Way SMS Chat

2-way SMS chat connects you or your customer service department to your mobile customers, via SMS. Gather valuable feedback and make communication with your customers a 2-way street, all via SMS with an instant messenger interface! This interactive form of communication is not only immediate and direct but also adds a personal touch to your customer service efforts. Customers appreciate the opportunity to have their questions answered in real-time, and the convenience of using SMS means that they can reach out from anywhere, at any time. With 2-way SMS chat, you can handle inquiries, resolve issues, and build stronger relationships with your customers by providing a responsive and accessible service. It’s like having a conversation where both parties can actively participate, enhancing the overall customer experience and increasing satisfaction.

Sub-Accounts

Have team members that you want to delegate work on different modules within the platform and only give them access to specific features? You can do that with our sub-accounts! This functionality is perfect for organizations that require a tiered access structure, where different team members have varying levels of responsibility and need access to different toolsets. With sub-accounts, you can assign roles and permissions that align with your team’s structure and workflow, ensuring that each member has the tools they need to be effective while also maintaining the security and integrity of your overall SMS marketing strategy. It’s an efficient way to manage your team’s access to the platform, streamline operations, and maintain control over your campaigns.

Recurring Messages

Need to schedule a series of messages on a recurring basis? You can repeat events daily, weekly, monthly, and yearly and the frequency of those scheduled events(every day, every 2nd day, every 5th day, once a week, every 2 weeks, etc…). This powerful scheduling feature allows you to maintain regular communication with your audience without the hassle of manually sending out each message. Whether it’s a reminder for a weekly sale, a monthly newsletter, or an annual subscription renewal notice, the flexibility of setting the exact pattern of recurrence ensures that your messages are delivered right on time, every time. Simplify your campaign management and ensure consistent engagement with automated recurring messages.

Contests

Create SMS contests as a way to engage and reward your current customers while also using it as a great tool to grow your list. There’s nothing more important than keeping your customers happy and growing your list at the same time! These contests can be designed to encourage participants to interact with your brand in creative ways, such as submitting photos, answering trivia questions, or simply texting a keyword to enter. The excitement of competition and the allure of prizes can significantly boost customer engagement and interaction with your brand. Plus, SMS contests can serve as a fun and interactive method to collect valuable data and feedback from your customers, which can be used to refine future marketing strategies and product offerings.

Birthday SMS Wishes

Easily collect your contacts’ birthdays when they subscribe to your list. Then, on their birthday or even a certain amount of days before, our system will automatically send them your birthday text message. This personalized touch is a delightful way to show your customers they matter to you. Not only does this help in fostering a stronger relationship with your clientele, but it also offers an opportunity for your business to stand out by making an individual feel special on their significant day. Whether it’s a simple birthday wish or a discount offer as a gift, this automated gesture can contribute to increased customer loyalty and satisfaction.

Facebook Integration

Ability to share your message to your Facebook page! Spread the word and increase participation among your fans giving you the ability to grow your subscribers by sharing your messages on your Facebook account. This feature is particularly useful for leveraging your social media following and amplifying your message reach. By posting your SMS content directly onto your Facebook page, you can engage with a broader audience, encouraging more users to subscribe to your SMS updates. This cross-platform synergy is essential in a multi-channel marketing strategy, ensuring that your message is seen by as many potential customers as possible, thereby increasing the effectiveness of your marketing campaigns.

Bulk SMS Delivery Stats

View detailed stats like # of successful messages, # of failed messages, reason the message failed, and allow the user to delete any subscribers from the list that have failed to receive messages. Delve into the analytics to understand the performance of your campaigns better. Identify patterns and common issues that may be affecting message deliverability and take proactive steps to rectify them. With this comprehensive overview, fine-tune your strategies for future campaigns to ensure higher success rates and improved communication with your subscribers.

Detailed Campaign Analytics

Track your campaigns to take a deeper look into which keywords are performing the best, detailed SMS logs and new subscribers and unsubscribers over a certain period of time. This granular analysis helps in understanding the nuances of customer behavior and campaign performance. By examining which keywords yield the highest engagement or conversion rates, you can optimize your future campaigns for better results. Additionally, maintaining comprehensive logs of SMS interactions provides valuable insights into the effectiveness of your messaging and timing, while monitoring the growth of your subscriber base can inform strategies for retention and acquisition.

Website Signup Widgets

Allow potential customers to join a SMS marketing list through a web based form that is placed on a website. This provides yet another cost-effective avenue to reach and attract new consumers. By integrating a simple sign-up form on your website, you can effortlessly capture visitor information and consent, allowing for immediate engagement through timely and relevant SMS campaigns. This method not only broadens your reach but also enhances the user experience by offering a quick and convenient way for interested parties to connect with your brand and receive updates, promotions, and exclusive content directly to their mobile devices.

Polls

Create text-to-vote polls to keep your subscribers engaged and interested in what you have to offer as well as collect valuable information and gain insight into what they want and need from you. These interactive polls not only stimulate customer interaction but also serve as an excellent tool for market research. By analyzing the poll results, you can make informed decisions about product development, service enhancements, and tailor your marketing strategies to better align with customer preferences. Additionally, polls can create a sense of community among your subscribers as they see their opinions and feedback being valued and considered. It’s a simple yet powerful way to maintain an open line of communication and foster a deeper connection with your audience.

Mobile Splash Page Builder

Perfect for users that want to create their own pages with video, images, or any HTML and then send those page URLs out to their subscriber list to view. Equipped with a full-featured HTML editor, this mobile splash page builder is a powerhouse for crafting engaging content that captures your audience’s attention. Whether you’re looking to showcase a new product with a sleek video, highlight customer testimonials through a vibrant image gallery, or provide valuable information with rich text and graphics, the possibilities are endless. You can design pages that resonate with your brand and speak directly to your subscribers, ensuring that each page reflects the message you want to convey. This tool is especially useful for marketing campaigns, event promotions, and providing exclusive content that can be easily accessed on any device, at any time, fostering a stronger connection with your audience.

Appointment Reminders

Schedule and send appointment reminders to your customers ensuring they won’t forget about an appointment they made. Search for your contact then easily schedule an SMS to go out to them. This feature is particularly beneficial for businesses such as dental offices, beauty salons, and consulting firms, where appointments are the backbone of the operation. By automating reminders, you reduce the likelihood of no-shows and last-minute cancellations, which can disrupt your schedule and impact revenue. Clients appreciate the convenience of receiving a reminder straight to their phone, which can also include additional information such as preparation instructions or rescheduling options. It’s a simple yet powerful way to enhance customer service and streamline your business operations.

Built In Link Shortening & Tracking

You have the option to shorten your links so they don’t take up as many characters in your text messages and also track how many clicks were made for a given link to see how effective your message was. A very helpful little tool! By utilizing this link shortening and tracking feature, you can gain valuable insights into your audience’s engagement with your content. This data enables you to understand which messages resonate best with your customers and which links garner the most attention, allowing for more informed decisions in future campaigns. Additionally, the analytics provided can help you refine your call-to-action placement and messaging for even better results. It’s a simple yet powerful way to enhance the efficacy of your marketing efforts and ensure your communications are as impactful as possible.

Local Numbers

Gather valuable feedback and make communication a 2-way street all from local recognizable phone numbers! Add multiple local numbers to a user account. Send messages from a pool of phone numbers to speed up delivery or slow it down. This feature enhances the customer experience by providing a sense of familiarity and trust when they receive messages from a local number. It also allows for better management of high-volume messaging campaigns by distributing the load across multiple numbers, ensuring prompt delivery without overwhelming any single point of communication. Additionally, the flexibility to adjust the speed of message delivery enables businesses to cater to different campaign needs, whether it’s a gradual information rollout or an urgent update that requires immediate dissemination.

Email Alerts

Get new subscriber email alerts as they happen or in a daily summary. Also get low credit balance email alerts so you’ll always be aware of when to replenish your credits. This immediate notification system ensures that you are always up-to-date with your subscriber activity and credit usage, allowing for timely engagement with new subscribers and uninterrupted service due to credit depletion. By receiving these alerts, you can maintain a proactive approach to your SMS marketing efforts, ensuring that you never miss an opportunity to connect with your audience or find yourself unable to send a crucial message at a critical moment.

Message Templates

Save common or often used SMS messages so that you will not have to re-enter the same message repeatedly. Simply select which template to use and have it populate the message for you. This feature is incredibly beneficial for time efficiency and consistency in your messaging. It allows you to maintain a uniform tone and structure across your communications, which is crucial for brand recognition and customer trust. Additionally, the use of templates can significantly speed up the process of sending out SMS campaigns, especially when dealing with high volumes of messages. This ensures that your team can focus more on strategy and less on the mechanics of typing out each message, leading to improved productivity and effectiveness in your SMS marketing efforts.

Broadcast From Phone

On the run? No problem at all! You’ll have the ability to blast out your SMS marketing campaigns with a simple text message! No need to login to your account to manage this process. Talk about fast and convenient! This feature is perfect for those moments when you’re away from your desk but need to get a time-sensitive promotion started immediately. Whether you’re in the middle of your daily commute, attending an out-of-office event, or simply enjoying some time off, your marketing doesn’t have to stand still. Keep the momentum going by sending out your campaign with just a few taps on your phone, ensuring that your message reaches your audience no matter where you are.

QR Codes

Generate QR codes as a way to bridge your offline marketing campaign to the online medium. Our software comes equipped with new subscriber and web page URL QR codes. This feature allows you to create a seamless connection between your physical and digital marketing efforts. By simply scanning a QR code with a smartphone, customers and prospects can be instantly directed to a specific webpage, promotional offer, or even subscribe to your SMS marketing list. This integration of QR technology into your marketing strategy not only enhances user engagement but also provides a quick and interactive way to measure the success of your offline campaigns by tracking the scans and conversions. It’s a modern solution that aligns with the growing trend of mobile usage and the desire for instant access to information.

Segment Your Contacts

With our group segmenting function, you can easily create groups within your text marketing lists. This organizes your contacts into groups and allows you to keep organized all your subscribers and where they are coming from! This feature is incredibly useful for targeted marketing campaigns, as it allows you to categorize subscribers based on specific criteria such as demographics, purchase history, or engagement level. By segmenting your contacts, you can tailor your messaging to suit the particular interests and needs of each group, increasing the relevance and effectiveness of your communications. Whether you’re sending out promotional offers, event notifications, or informative newsletters, group segmenting ensures that the right message gets to the right people, enhancing the overall impact of your SMS marketing efforts.

Voice Broadcasting

Broadcast a voice message out to your contacts! Either type in a message and the system will convert the text into voice, or upload your own message via a MP3 file. This feature adds a personal touch to your communications strategy, allowing you to convey more emotion and urgency than a standard text message. Whether you’re sending out important alerts, special offers, or heartfelt messages during the holiday season, voice broadcasting can increase engagement and add a layer of intimacy to your messaging. It’s also incredibly convenient for those who may prefer listening over reading, ensuring your message is accessible to a wider audience. Another great way to communicate and keep your contacts engaged in your offerings.

Upload Your Subscriber Lists

Have an opt-in SMS list from somewhere else that you want to migrate over? Provided you have explicit written consent from your subscribers that they agreed to receive messages from you, you can upload your list as well. We’ve made that processes incredibly easy! With a few simple steps, you can transfer your existing subscriber base to our platform without any hassle. Our system is designed to handle bulk imports efficiently, so you can continue your communication campaigns without skipping a beat. Plus, we ensure that your imported lists are managed with the same level of precision and care as if they were grown organically through our platform, maintaining the integrity of your marketing efforts and subscriber relationships.

Voicemail / Call Forwarding

Voicemail and call forwarding capability. Have the option to have your calls go directly to voicemail, where you can then listen to them inside the control panel, or have your calls forwarded to any number you wish! This feature adds a layer of flexibility and control to your communication management, allowing you to handle calls according to your availability and preference. Whether you’re in a meeting, on the road, or simply unable to take a call at the moment, the voicemail system ensures that you never miss important information. Furthermore, the call forwarding option lets you direct incoming calls to a colleague, your home phone, or even a customer service center, ensuring that your business maintains a professional and responsive image at all times.

SMS to Email / Email to SMS

Get email notices when someone texts in something to your online number(SMS to Email). You can then respond directly to that email from your email client, the system will take that email, and text them back(Email to SMS). A great and very useful tool that enhances your communication workflow, allowing for an effective bridge between email and SMS platforms. This seamless integration ensures that you can keep the conversation going with your customers, even when you’re not directly on your phone or SMS platform. It’s like having a virtual assistant that keeps you connected at all times, providing a smooth transition between different communication methods and ensuring that every customer interaction is timely and professional.

Name and Email Capture

You have the option to collect the name and email from a new subscriber joining your opt-in list! Collect names to personalize your SMS messages and emails if you want to promote to them with your email marketing campaigns. This feature is a powerful tool for building a rich database of subscriber information, allowing for targeted and personalized marketing efforts. By gathering more than just a phone number, you can craft messages that address your subscribers by name, increasing the feeling of a one-to-one conversation and significantly boosting engagement rates. Additionally, with the collected email addresses, you have the opportunity to extend your reach beyond SMS, creating multi-channel campaigns that resonate with your audience across different platforms. This dual-collection approach enriches your marketing strategies and opens up new avenues for customer interaction and retention.

Contact Management

Very simple to use contact management system that contains your contacts/subscribers. You can effortlessly search for and manage all your subscribers within this intuitive system. Whether you need to update contact information, segment your lists for targeted campaigns, or simply keep track of customer interactions, our contact management system makes it a breeze. Stay organized and on top of your SMS marketing efforts with a system designed for ease of use and efficiency.

SMS Punch Card Loyalty Rewards

Forget those archaic and often misplaced paper punch cards. Offer SMS “punch card” loyalty rewards to your customers and build loyalty to your brand to keep customers happy and coming back. Digital punch cards are the new revolution in customer loyalty programs. By utilizing SMS-based punch cards, businesses eliminate the need for physical cards that can be lost or forgotten, ensuring customers always have their loyalty status at their fingertips. This modern approach to rewards not only simplifies the process for customers but also provides businesses with valuable data on customer preferences and buying behaviors. With each “punch” delivered via SMS, customers are reminded of the value your brand offers, encouraging repeat business and fostering a stronger connection with your clientele.

Kiosk Builder

The digital loyalty kiosk is a cutting edge tool that lets you create an easy to use kiosk display. It provides your on-site customers with a user friendly display – letting them join a mobile club, check-in to a loyalty program, and check their current status. With this innovative solution, businesses can enhance customer engagement, encourage repeat visits, and foster a robust loyalty culture. The kiosk itself can be customized with your branding and configured to offer rewards that resonate with your customer base. It’s a seamless integration into any retail environment, and it’s designed to provide a quick and satisfying experience for the customer. This modern approach to loyalty programs leverages the power of technology to keep your customers connected and incentivized, all while giving you valuable insights into their preferences and behaviors.

API

Access the most core features of the EZBulkSMS platform through the API. Integrating the EZBulkSMSAPI into your application will enable you to extend the functionality of the platform into your own app! This powerful API opens up a world of possibilities, allowing you to harness the robust feature set of EZBulkSMSand tailor it to fit the unique needs of your application. Whether you’re looking to automate SMS sending, manage contact lists, or integrate mobile marketing capabilities directly into your software, the API provides the flexibility and power to do so. With comprehensive documentation and dedicated support, integrating the API is a seamless process, ensuring that you can maximize the potential of your SMS marketing strategies with ease.

Email Integrations

If email capture is turned on, automatically add the emails to your favorite email service like Mailchimp, aWeber, GetResponse, ActiveCampaign, or Sendinblue! All handled seamlessly behind the scenes. This means that the moment a subscriber opts in through your SMS campaign, their email is instantly and effortlessly integrated into your email marketing ecosystem. The integration works like magic, sparing you the tedious task of manually exporting and importing lists, thereby streamlining your multi-channel marketing efforts. It’s all about efficiency and convenience, making sure that you can focus on crafting impactful messages and strategies while the system takes care of the technical details.

Online Fax

Send and receive faxes between EZBulkSMS and a fax machine! Migrate the manual, offline process of faxing and turn faxing documents into a software experience while giving businesses more flexibility with moving away from old legacy hardware. This feature bridges the gap between traditional business communication methods and modern technology, offering a hybrid solution that caters to all preferences. Whether dealing with institutions that still rely on faxed documents or simply aiming to reduce the reliance on physical fax machines, this functionality streamlines the process, making it more efficient and environmentally friendly. Additionally, it provides a secure way to handle sensitive documents that require the assurance of delivery that faxing offers, all within the convenience of the EZBulkSMS platform.

Double Opt-in

Optional double opt-in capability that if turned on, people will get an additional text message asking them to reply with “Y” to confirm their subscription. Double opt-in is not mandatory, however it is highly recommended in certain situations depending on the content of the messages you will be sending. This extra step is crucial for building a list of engaged and interested subscribers, ensuring that the individuals who opt-in are genuinely interested in receiving communications from you. By confirming their intent to subscribe, you not only adhere to best practices in permission-based marketing but also enhance the quality of your contact list, which can lead to higher conversion rates and a more effective SMS marketing campaign overall.

 Summary

In summary, the EZ Bulk SMS software can revolutionize customer engagement. With the most extensive set of features in the industry from mass texting capabilities and personalization to two-way messaging and integrations, businesses can effectively reach their customers and achieve their marketing objectives.

Frequently Asked Questions

What is SMS in software?

SMS, or Short Message Service, is a text messaging service that enables the exchange of short messages between mobile devices. It allows companies to send marketing messages to customers who have opted in through lead generation forms.

What is SMS marketing app?

An SMS marketing app is a tool that allows businesses to send text messages to customers and prospects, enabling them to send promotional offers, discounts, appointment reminders, and shipping notifications. This can be done directly or automated through integrated apps, and allows customers to respond through text messages as well.

What is SMS called now?

SMS, short for Short Message Service, is the most common form of text messaging used today, allowing the exchange of short text messages between mobile devices.

Is using SMS free?

Using SMS may not be entirely free, as it depends on your phone plan and carrier. Some carriers offer unlimited texting plans, making SMS free or very affordable for users.

What is mass texting and how can it benefit my business?

Mass texting allows businesses to send bulk messages to customers, with a 98% open rate, making it effective for sales promotions, customer feedback solicitation, and event registration boosts. It’s a great way to reach a large audience in a personalized and timely manner.